Canada Post suspending normal delivery guarantees for parcel service

In the midst of the current pandemic, Canada Post has announced some changes to the way it’s operating.

While post offices will remain open, the company is suspending normal delivery guarantees for its parcel service to make sure its workers can make deliveries safely without being overburdened.

Some Canada Post locations may temporarily adjust hours or briefly close depending on circumstances. The company says it will monitor the situation and inform customers as necessary.

Until further notice, customers are no longer required to sign for parcels at the door in order to minimize personal contact. Customers picking up a parcel or mail at a post office are asked to be patient and make room between themselves and other customers.

To reduce risk to its workers, Canada Post is also increasing cleaning at its facilities and implementing social distancing protocols where possible.

New, special paid leave days will be provided to support parents struggling to find childcare, and the company has stated that employees who require self-isolation will continue to be paid.

“We are doing everything possible to maintain the services you rely on while keeping people safe,” said Canada Post president Doug Ettinger.

“I also hope that something as simple as seeing a Canada Post truck or a letter carrier walking in your neighbourhood provides some reassurance that you continue to be connected to all Canadians.”